Returns Policy

Although we are committed to ensuring the products you purchase from us are picked and packed with the utmost care, there may be times when there is a need for a refund or a replacement.

The following information explains our returns and replacement policy, however, if you need any further advice please send your question in an email to hello@thesoulcentre.org.

  • An item(s) has arrived damaged - In the unfortunate event that an item has arrived damaged, you must contact us within four weeks from the dispatch date via our email: hello@thesoulcentre.org.  Please include a photograph of the damaged/incorrect item(s) for our reference.  Once your request has been logged we will contact you to let you know the next steps.  Please do not return any item(s) to us until we have provided you with instructions.  We will send out a replacement and cover the delivery cost or provide a refund. 
  • An incorrect item has been received - In the unfortunate event that an incorrect item has been received, you must contact us within four weeks from the dispatch date via our email: hello@thesoulcentre.org.  Please include a photograph of the damaged/incorrect item(s) for our reference.  Once your request has been logged we will contact you to let you know the next steps.  Please do not return any item(s) to us until we have provided you with instructions.

Please allow the following time scales before reporting a missing order:

If you would like any further advice please send an email to hello@thesoulcentre.org and we'll be happy to help.

©2020 by Kim M. Meehan & Tracy D. Branagan T/A The Soul Centre.

All information offered is checked to the best of our ability, and whilst every effort has been made to make it accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter from the shop is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice.  All information on our web site is updated regularly.